Great Web Design
Your site reflects YOU and your business. Are you putting out the image
that you're professional, creative, organized, artistic? Or does your
site seem a bit flaky, sloppy, or neglected? Does it look like a big
screaming sales pitch, or does it offer something of value to the visitor?
Readers want information - are you providing good information? How's
your spelling? How's your layout? Remember, you only have a few seconds
to capture your visitors interest enough to keep them.
You've seen those pages...the ones where you get lost in countless
links, with no discernible way back. You're looking for some kind
of navigation, but are stuck using your "back" button to
find out where you were.
Or the ones that are so unclear you are unsure what the point of
the site -- or worse yet, sites apparently abandoned by their creators
way back in 97...full of dead links and outdated banners. It's important
to keep improving and updating your website regularly. I would recommend
you review and revamp your website at least quarterly.
Easy Navigation
It is important to let your visitors easily navigate your site. If
you use left side navigation, duplicate the links at the top or bottom
of each page. If you use graphical or Java links, be sure to duplicate
the links in text. Some people surf with graphics or java turned off.
You want your visitors to be able to quickly find any page they're
interested in. Make it simple to navigate to any area of your site,
so when they return, they can find the page they want!
Use Colors for Effect
Bright Colors should be used in small doses. (Don't make your entire
background bright orange, for example!) Most of us respond to varying
colors in pretty much predictable ways. Much of this is culturally
learned, but as our world becomes ever smaller through technology
and entertainment, our color preferences tend to homogenize.
We usually associate authority with blues, grays (police and military
colors). Greens usually represent abundance - springtime or big bucks.
Banks and other sites about money often use shades of green.
Reds and yellows tend to generate excitement if used in small does,
but can also trigger annoyance in people if used too much. Use them
sparingly.
It is most pleasing to the eye to contrast your background and foreground
colors. Of course, your color choices may also be influenced by your
primary geographical market. People in North America respond
to the following colors in the following ways:
Red - excitement, strength, sex, passion,
speed, danger.
Blue - trust, reliability, belonging, coolness.
Yellow - warmth, sunshine, cheer, happiness
Orange - playfulness, warmth, vibrant
Green - nature, fresh, cool, growth, abundance
Purple - royal, spirituality, dignity
Pink - soft, sweet, nurture, security
White - pure, virginal, clean, youthful,
mild.
Black - sophistication, elegant, seductive,
mystery
Gold - prestige, expensive
Silver - prestige, cold, scientific
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People from tropical cultures respond well to warm colors (think aloha
shirts!), while people from northern climates tend to enjoy cooler
colors.
If you're trying to encourage buying, studies have shown that impulse
shoppers respond to red-orange, black, and royal blue, while shoppers
on budgets stick to pink, teal, light blue, and navy. Gentle souls
and traditionalists respond to pastels- pink, rose, sky blue.
Minimize Advertisements
Oh dear, there's one of those obnoxious gigantic flashing banners
across the top of the page of this site. And, it's taking so long
to load...why? Oh, there's a few more large animated banners in the
body of the page. What incentive do I have to spend my time looking
at at one big commercial? If this were television, I'd turn it off.
Click. Your visitor is gone.
Use banners and ads with discretion. Properly placed Google Ads are
great, but do remember that they lead your visitor off your page -
keep this in mind when placing them. Minimally place ads where they
make sense, and please use an artistic eye. Nothing shouts out "newbie"
than gigantic banners centered all down your page.
Each of Your Web Pages Should Have a Headline
Even though one of our specialties is logo creation, you may notice
that Startunz Productions doesn't have a huge logo at the top of each
page. That's because we know that our visitors aren't interested in
us or our logo - visitors want to know what we can do for THEM. Most
readers are scanning quickly through your site to see if you have
something worthwhile to offer them. Show them clearly by the use of
a headline - and offer them good content. Your visitors and clients
will stay on your pages if you give them a good reason!
Here's How I Can Help You
Your headline should immediately let visitors know what you can do
for them. ('m repeating myself on purpose, because I know
you're skimming, rather than reading, this article:-))
Don't tell visitors how wonderful your business is. Tell them
how you can help them out. Focus on the benefits you provide
to them. Your visitors do not care about your company, products, or
services. Tell them what you can do for THEM. For example, here's
what not to say:
| StarTunz Productions excels at creative
web site design. We're experts at both the artistic and the coding
end of webdesign. We have years of experience in custom audio
and graphics. |
Who cares?
We don't grab your interest by bragging about our talents.
Instead, Take a look at this approach:
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Here's
what you'll get by using us--
Creativity - A great looking, effective site based upon YOUR
ideas and goals.
Convenience - save time and money. We are a one stop web service:
we'll host you, provide your merchant account, design your site
and submit it to search engines.
Satisfaction
Guaranteed - You can have it all quickly and with no hassles.
Just tell us what you want and you've got it!
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Do you see
the difference? The first example discusses how wonderful StarTunz
is. The second discusses what YOU get from us.
Create A Relationship With Your Clients
If you merely provide a product and don't communicate or respond to
your clients, you've made one sale. But you won't make another from
them, and you won't get much "word of mouth" business either.
Conversely, if you go that extra step for your clients, they'll be
back. I try to personally respond to all my clients..and it does take
some amount of effort! I make sure every client is happy with their
site, and advise them with their promotion. I make sure I'm available
by email, on site chat, and telephone. I've discovered that I get
a lot of word-of-mouth recommendation this way - and it feels great
to know my clients are happy.
Reliable Recommendations
Visitors can come to Startunz.com and get valuable information - stuff
they can actually learn from, and apply to improve their own business.
They can get involved in affiliate programs that I myself am involved
in...and not just a bunch of junk advertisements. They know I'm not
steering them into a wasteland. Keep this in mind when adding affiliate
programs and advertisements to your site. Can your visitors trust
your judgment? If so, they'll be back!
Provide Good Content
You and your web site must establish credibility. Why should people
whom you have never met trust you? Who are you and what do you know
that can help them?
One of the first elements that establishes credibility is a good cleanly
designed site. (Remember what we said earlier about ad banners and
flashing screaming text?) Now, beyond the graphic design, you must
provide information that backs up your promises. Make sure
your site is of service to your visitors, and they'll be more likely
to refer to you when they are ready to purchase.
Be Easy To Contact
Provide your visitors with an easy way to contact you; email links
and physical mailing addresses are important. Let them have a telephone
number, or consider installing an on site live help. Don't be
hesitant to talk to your clients! I've designed sites for people
who actually expected their site to sell their product without them
providing the human touch...and I've had to bring these people back
to earth a bit. We humans like to know who we're dealing with. We
like to know somebody's listening, not just sending an autoresponder!
(Yes, autoresponders are great, but that's another article.)
Testimonials are one Fabulous Key to Credibility.
Don't be shy about asking your clients for testimonials. Most of the
time, they'll provide you with one gladly. And give a link back to
their site from their comments, to send some traffic their way. (See
a few of our sample testimonials, here).
Make sure to keep
on file every testimonial you get...and ask your clients' permission
to quote them. You can use them on your site, in letters, email, whatever.
People like to know that someone else has had a good experience with
you, and that you are for real!
Guarantees are Great
Nothing is as powerful as a "full money back guarantee" for credibility.
In cases where you are selling a physical product that can be replaced,
in most cases, you can indeed offer a full guarantee. If someone is
unhappy with your product, let them return it and get their money
back. You'll get more clients who see this guarantee than you will
lose money for the few who actually want to return their product.
Learn to Write Good Copy
Read everything you can get your hands on about writing sales letters.
Take a good look at Joe Vitale's article
in this collection. Joe is a great copywriter and just reading his stuff
will inspire you! Notice the phrasing, use of capitals and spacing.
Every good copywriter studies other writers. If you want to make sales
from your site, you will do the same. Read the online classified ads
and make mental notes of what makes you want to find out more about
a product or site.
PS.Use a P.S.Even if you didn't read much of this article,
I'll bet you read this part! People naturally tend to read the P.S.
portion of your letter, email or webpage. In fact, many people read
only the headline and the PS -- So use it! Emphasize your key statements
and offers at the bottom of your page.
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